Privacy Policy

Please read our privacy policy carefully to get a clear understanding of how we collect, use, protect, or otherwise handle your Personally Identifiable Information on our website.

When ordering or registering on our site, as appropriate, you may be asked to enter your name, email address, mailing address, phone number, credit card information, passport information, or other details to help you with your experience.

We may use the information we collect from you when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, view our website, or use certain other site features in the following ways:

  • To personalize your user experience and to allow us to deliver the type of content and product offerings in which you are most interested, AND
  • To quickly process your transactions.

How do we protect visitor information?

We protect your information by scanning our website daily for security holes and known vulnerabilities in order to make your visit to our site as safe as possible.

Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology. All transactions are processed through a gateway provider and are not stored or processed on our servers.

Advertising Analytics

We use Google AdWords remarketing tools to advertise Romance Travel Concierge products across the Internet. Google AdWords will display ads to you based on what parts of our website you have viewed by placing a cookie on your web browser. For more on Cookies, please see section 3 below.

In order for us to deliver the type of content and product offerings in which you are most interested in, we use certain services that require Google Analytics to collect data via advertising cookies and anonymous identifiers. This information is used for Demographics and Interests Reports, Remarketing, and Google Display Network Impression Reporting.

However, we want you to know that:

  • We do NOT use or associate personally identifiable information with remarketing lists, cookies, data feeds, or other anonymous identifiers.
  • We do NOT use or associate targeting information, such as demographics or location, with any personally identifiable information collected from the ad or its landing page.
  • We do NOT collect or use any sensitive information about our website visitors.

Remarketing simply helps Romance Travel Concierge be more effective in our online marketing.

Cookies

Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your Web browser (if you allow) that enables the site’s or service provider’s systems to recognize your browser and capture and remember certain information. For instance, we use cookies to help us remember and process the items in your shopping cart. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future. We use trusted third party services that track this information on our behalf.

This cookie does not in any way identify you or give access to your computer or mobile device.

If you do not wish have our cookies placed, you can opt out in several ways

  1. Opt out of Google’s use of cookies by visiting Google’s Ads Settings
  2. Opt out of a third-party vendor’s use of cookies by visiting the Network Advertising Initiative opt-out page.

If you disable cookies, some features will be disabled, which will result in making your site experience less efficient.  Likewise, some of our services will not function properly. However, you can still place orders on our site.

Third Party Disclosure

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information unless we provide you with advance notice. This does not include website hosting partners or other parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe such release is appropriate to comply with the law, enforce our site policies, or protect ours or others’ rights, property, or safety.

However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

California Online Privacy Protection Act

CalOPPA is the first state law in the nation to require commercial websites and online services to post a privacy policy. According to CalOPPA we agree to the following:

  • Users can visit our site anonymously.
  • Once this privacy policy is created, we will add a link to it on our home page, or as a minimum on the first significant page after entering our website.
  • Our Privacy Policy link includes the word ‘Privacy’, and can be easily be found on the page specified above.

Users will be notified of any privacy policy changes on our Privacy Policy webpage and you are able to change your personal information by logging in to your account.

We honor “Do Not Track” signals and therefore do not track, plant cookies, or use advertising when a Do Not Track (DNT) browser mechanism is in place.

Fair Information Practices

In order to be in line with Fair Information Practices, we will take the following responsive action, should a data breach occur:

  • We will notify the users via in-site notification within 1 business day, and
  • We will notify the users via email within 7 business days.

CAN SPAM Act

The CAN-SPAM Act is a law that sets the rules for commercial email, establishes requirements for commercial messages, gives recipients the right to have emails stopped from being sent to them, and spells out tough penalties for violations.

We collect your email address in order to:

  • Send information, respond to inquiries, and/or other requests or questions,
  • Process orders and to send information and updates pertaining to orders,
  • Send you additional information related to your product and/or service, and/or
  • Market to our mailing list or continue to send emails to our clients after the original transaction has occurred.

To be in accordance with CANSPAM, we agree to the following:

  • NOT use false, or misleading subjects or email addresses,
  • To identify the message as an advertisement in some reasonable way,
  • To include the physical address of our business or site headquarters,
  • To monitor third party email marketing services for compliance, if one is used,
  • To honor opt-out/unsubscribe requests quickly, and
  • To allow users to unsubscribe by using the link at the bottom of each email.

Contact Us

If there are any questions regarding this privacy policy, you may contact us by writing filling out our contact form here

OR

via email dreams{at}romancetravelconcierge{dot}com

OR

Romance Travel Concierge
Attn: Privacy Policy Dept.
400 Continental Boulevard, Suite 600
El Segundo, CA 90245 USA